First Certificate

Hi there! here you are the link to get information about this exam. See you!

http://www.britishcouncil.org/es/spain-exams-fce.htm

B1, Writing a letter of Complaint

Hi everybody! I´ve got something that I want you to do it as homework.
Write a complaint letter, you can choose between these options:
Complaint to a landlord
Tips: Since you will continue to associate with these people, your letter needs to accomplish its purpose without destroying the relationship. Tact is important. Be direct, but respectful. If you feel you must take legal action, do not mention it until other measures appear to be failing.
Complaint about a delay in an order of a product that besides is faultyTips: When the time goes beyond the standard "six to eight weeks for delivery," you may need to send this letter. Be aware that a friendly reminder usually works better than criticism in these cases.
You should follow the structure of formal letters that we saw in class( the same you used to apply for a job).
You can have a look at the samples in the link to get some ideas. http://www.io.com/~hcexres/textbook/complnt.html

Don´t forget that writing is the only way for you to improve your writing, therefore I highly recommend you to do it!