5 May 2025

C1 Complaint letters

CONVERSATION QUESTIONS ABOUT HOTELS

  1. What are the most important factors you consider when choosing a hotel or place to stay? Why?

  2. Can you describe the best accommodation experience you've ever had? What made it memorable?

  3. Do you prefer staying in hotels, hostels, vacation rentals, or something else? Explain your choice.

  4. How have hotels changed over the last 10–20 years? What trends have you noticed?

  5. In your opinion, what makes a hotel truly “luxurious”? Is luxury always worth the price?

  6. Have you ever had a bad experience with accommodation? What happened and how was it resolved?

  7. What role do online reviews and ratings play in your decision-making when booking a place to stay?

  8. Would you rather stay in a local guesthouse or an international hotel chain while traveling abroad? Why?

  9. How do cultural expectations influence what is considered “good service” in hotels around the world?

  10. If you were to open your own boutique hotel, what theme or experience would you offer guests?

ORAL MEDIATION /READING: Weird-hotels : TASK

"My life in ruins" full movie (21.55)

How to write a complaint letter

FILE: NEW EDITION page 200-201
Samples and practice:
https://en.oxforddictionaries.com/writing-help/letters-of-complaint
http://www.ompersonal.com.ar/OMWRITE/personal/unit49b.htm



Writing a letter of complaint is a difficult task to get perfectly right because you have to make sure that you remain sounding calm and polite, but at the same time you also want to show to the reader that you are angry (or at least dissatisfied and not happy) and want some action to be taken to resolve the problem. To be proper business English, your writing should be in a formal style, with all the appropriate phrases and correct vocabulary.
It is very easy to get lost in your emotions because you keep thinking about the bad service that you received, and then your writing will become too aggressive or sarcastic.

How to write a letter of complaint checklist
  1. Who am I writing to (be specific)?
  2. What is the purpose of my letter?
  3. Why are you complaining? Why are you unhappy with the company?
  4. What evidence do you have?
  5. What would you like them to do?
  6. When/how do you want them to respond?

Choose one of the topics below and write a letter of complaint.

💬 General Prompts for Complaint Letters

  1. Product Fault: You recently bought a new iPhone online. When it arrived, it didn’t work, and the customer service hasn’t responded to your emails. Write a letter of complaint to the retailer.
  2. Hotel Disappointment During a holiday, you stayed at a 4-star hotel that did not match its online description. Write a complaint letter to the hotel manager explaining the issues and asking for compensation.
  3. Course Complaint: You enrolled in an online language course, but the materials were outdated, and the tutor was unresponsive. Write a letter of complaint to the course provider.
  4. Rude Staff in a Restaurant. You recently had a negative experience at a well-known restaurant where the staff were rude and unprofessional. Write a formal complaint to the restaurant’s management.
  5. Poor Medical Treatment: You were treated poorly during a hospital visit, with long wait times and rude staff. Write a formal complaint to the hospital administration outlining your experience.
  6. Utility Overcharge You received an electricity bill that is unusually high. When you contacted the provider, they gave vague answers. Write a letter of complaint requesting a detailed breakdown and resolution.
  7. Damaged Luggage by Airline: After arriving at your destination, you discovered your luggage was damaged. Write a formal letter to the airline asking for compensation and a review of their baggage handling procedures.

Write a formal email of complaint between 180-200 words:

  • Introduction. Explain why you are writing
  • Main paragraphs: Say what the complaint relates to and give details politely.
  • Summary paragraph: Restate your complaint briefly.
  • Closing sentences: Ask for some action .




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