C1 Complaint letters

CONVERSATION QUESTIONS ABOUT HOTELS

1. What are the most important factors you consider when choosing a hotel or place to stay? Why?

2. Can you describe the best accommodation experience you've ever had? What made it memorable?

3. Do you prefer staying in hotels, hostels, vacation rentals, or something else? Explain your choice.

4. How have hotels changed over the last 10–20 years? What trends have you noticed?

5. In your opinion, what makes a hotel truly “luxurious”? Is luxury always worth the price?

6. Have you ever had a bad experience with accommodation? What happened, and how was it resolved?

7. What role do online reviews and ratings play in your decision-making when booking a place to stay?

8. Would you rather stay in a local guesthouse or an international hotel chain while traveling abroad? Why?

9. How do cultural expectations influence what is considered “good service” in hotels around the world?

10. If you were to open your own boutique hotel, what theme or experience would you offer guests?

ORAL MEDIATION /READING: Weird-hotels: TASK

"My life in ruins" task (causative verbs)

"My life in ruins" full movie (21.55)

How to write a complaint letter

FILE: NEW EDITION page 200-201
Samples and practice:
https://en.oxforddictionaries.com/writing-help/letters-of-complaint
http://www.ompersonal.com.ar/OMWRITE/personal/unit49b.htm

Writing a letter of complaint is a difficult task to get perfectly right because you have to make sure that you remain sounding calm and polite, but at the same time you also want to show to the reader that you are angry (or at least dissatisfied and not happy) and want some action to be taken to resolve the problem. To be proper business English, your writing should be in a formal style, with all the appropriate phrases and correct vocabulary.

It is very easy to get lost in your emotions because you keep thinking about the bad service that you received, and then your writing will become too aggressive or sarcastic.

How to write a letter of complaint checklist

1. Who am I writing to (be specific)?
2. What is the purpose of my letter?
3. Why are you complaining? Why are you unhappy with the company?
4. What evidence do you have?
5. What would you like them to do?
6. When/how do you want them to respond?

USEFUL LANGUAGE FOR A COMPLAINT LETTER

Writing formal letters in English

Choose one of the topics below and write a letter of complaint.