C1 Complaint letters

CONVERSATION QUESTIONS ABOUT HOTELS

1. Do you like staying in hotels?
2. Are there many hotels in your city?
3. What do you think about hotel food?
4. Do you ever worry for your belongings when you stay  in a hotel?
5. What do you take into consideration when choosing a hotel?
6. Would you like to work in a hotel?
7. What are three things that you like about staying in hotels
8. Describe your worst hotel experience
9. What’s your best hotel experience?
10. Do you use room service?
11. What do you think about Airbnb?
12. Have you ever used Airbnb to find a place to stay?
13. Do you eat a lot when you stay in a hotel?
14. What do you think about hotel charging an extra fee for using the hotel WIFI?

ORAL MEDIATION /READING :Weird-hotels

"My life in ruins" task (causative verbs)

"My life in ruins" full movie (21.55)

How to write a complaint letter

FILE: NEW EDITION page 200-201
Samples and practice:
https://en.oxforddictionaries.com/writing-help/letters-of-complaint
http://www.ompersonal.com.ar/OMWRITE/personal/unit49b.htm

Writing a letter of complaint  is a difficult task to get perfectly right because you have to make sure that you remain sounding calm and polite, but at the same time you also want to show to the reader that you are angry (or at least dissatisfied and not happy) and want some action to be taken to resolve the problem. To be proper business English, your writing should be in a formal style, with all the appropriate phrases and correct vocabulary.

It is very easy to get lost in your emotion because you keep thinking about the bad service that you received and then your writing will become too aggressive or sarcastic.

How to write a letter of complaint checklist

1. Who am I writing to (be specific)?
2. What is the purpose of my letter?
3. Why are you complaining? Why are you are unhappy with the company?
4. What evidence do you have?
5. What would you like them to do?
6. When/how do you want them to respond?

USEFUL LANGUAGE FOR A COMPLAINT LETTER

Writing formal letters in English

CAE WRITING GUIDE: COMPLAINT LETTER

Choose one of the topics that you can find in the link below and write a letter of complaint.

https://drive.google.com/file/d/1CSKy93BGFtszSwghJ3SJXIbH7_tLscft/view?usp=sharing

TASK

1. You recently bought a piece of equipment for your home but it did not work. You phoned the shop but no action was taken. Write a letter to the shop manager. In your letter

•  describe the problem with the equipment
•  explain what happened when you phoned the shop
•  say what you would like the manager to do

Write at least 150 words.